db555 Privacy Policy

db555 ("we", "our" or "platform") operates an online casino and sports betting service for users in Bangladesh. This Privacy Policy ("Policy") applies to the db555 website, mobile interface and all related services.

This Policy explains our commitment to protecting the privacy of your personal information. By using the db555 platform, you are considered to have agreed to the terms of this Policy. If you do not agree with this Policy, please refrain from using our services.

This Privacy Policy should be read together with our Terms and Conditions and Responsible Gaming policy.

Various types of information are collected on the db555 platform for account creation, verification and service delivery. The information collected is as follows:

2.1 Identity Information

• Full name (Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• National ID card or passport number (for KYC verification)
• Address and current place of residence

2.2 Contact Information

• Email address
• Mobile number (for bKash, Nagad or Rocket verification)

2.3 Financial Information

• Mobile banking account details (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

2.4 Technical and Usage Information

• IP address and device identifiers
• Browser type and operating system
• Login time, session data and gaming activity logs
• Geographic location (approximate)

db555 collects your information in several ways. It is important that you are aware of these methods:

3.1 Direct Collection

We collect information you provide directly during account registration, completing login forms, submitting deposit or withdrawal requests, contacting customer support and during KYC verification.

3.2 Automated Collection

Technical information is automatically collected through cookies, web beacons and similar technologies while you use the platform. This includes your browsing behaviour, preferred games and patterns of service use.

3.3 Through Third Parties

Information about you may be received from identity verification services, payment processors (bKash, Nagad, Rocket, Upay) and fraud prevention organisations. Such collection is carried out solely to meet legal requirements and to ensure the security of your account.

Collected information is used only for the following purposes:

• Account Management: For registration, login verification and personalised account management.
• Service Delivery: For managing gaming services, betting activities and bonus offers.
• Financial Transactions: For processing deposits, withdrawals and payments.
• KYC and Identity Verification: For age verification (confirming 21+) and fraud prevention.
• Customer Support: For handling support requests, resolving complaints and communication.
• Security: For preventing unauthorised access, fraud and misuse.
• Responsible Gaming: For identifying problematic gaming behaviour and taking protective measures.
• Legal Compliance: For storing and disclosing information in accordance with applicable laws and regulations.
• Service Improvement: For analysing user experience and improving the quality of the platform.

db555 does not sell, rent or share your information for commercial purposes. However, information may be shared on a limited basis in the following circumstances:

5.1 Payment Processors

Financial information required to complete transactions via bKash, Nagad, Rocket, Upay and bank transfer is shared with the relevant payment service providers. These third parties handle information under their own privacy policies.

5.2 KYC and Identity Verification Services

Required documents and information are shared with identity verification service providers engaged for account verification. This sharing is strictly controlled and limited solely to the purpose of verification.

5.3 Legal Authorities

Information may be disclosed in accordance with applicable law in response to court orders, lawful requests from law enforcement agencies or financial intelligence investigations. Such disclosure falls under mandatory legal obligations and is beyond our control.

5.4 Technology Service Providers

Technology partners required for platform operations (such as server services, security software and analytics tools) may process technical information on a limited basis. All such partners are bound by strict data protection agreements with db555.

The db555 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of the platform.

6.1 Essential Cookies

These cookies are essential for the core functionality of the platform. They include maintaining login sessions, security tokens and saving language preferences. Without them, the service may not function properly.

6.2 Functional Cookies

These cookies are used for user preferences, session data and personalised experience. They help remember your gaming preferences, display settings and recent activity.

6.3 Analytical Cookies

Anonymous analytics data is collected to analyse platform usage statistics and improve services. This information is not personally identifiable and is used to improve the overall quality of the service.

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

db555 takes industry-standard technical and organisational measures to ensure the security of your personal information. Our security framework includes the following:

• SSL Encryption: All data transfers are protected by 256-bit SSL encryption.
• Server Security: Data is stored on secure, access-controlled servers and audited regularly.
• Two-Factor Authentication: A two-step verification system to prevent unauthorised access to accounts.
• Access Control: Only authorised staff can access your information, and a strict need-to-know policy is followed.
• Regular Audits: Security measures are reviewed and improved on a regular basis.

7.1 Data Retention Period

Information is retained for as long as your account remains active and for as long as required after account closure to meet legal obligations. Financial transaction records are retained for a specified period in accordance with regulatory requirements.

7.2 In the Event of a Data Breach

In the event of a data breach, db555 will notify affected users as quickly as possible and take the necessary protective steps. We are committed to handling such situations with full transparency.

As a user of the db555 platform, you have the following rights regarding your own information:

• Right to Access: The right to request a copy of the information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances, where there is no legal obligation to retain it.
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Data Portability: The right to receive your personal information in a structured, machine-readable format.
• Right to Object: The right to object to certain types of processing of your information.

db555 strictly prohibits the collection or processing of information from minors (those under 21 years of age). Our platform is for users aged 21 and above only.

An age verification process is completed at the time of account registration. If we have evidence that a minor has created an account using false information, that account will be closed immediately and the associated data will be deleted.

If you are aware that a minor has registered on the db555 platform, please notify us immediately at [email protected].

10.1 Policy Changes

db555 may update this privacy policy from time to time. In the event of changes, the following steps will be taken:

• The date of the policy change will be noted at the top of this page under the "Last Updated" section.
• For significant changes, a notification will be sent to the registered email address.
• Continued use of the platform after any changes will be considered as your acceptance of the updated policy.

10.2 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

This privacy policy was last reviewed and updated in January 2026. db555's privacy policy is in compliance with the applicable data protection regulations of Bangladesh.